Gambo - Frequently Asked Questions
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Frequently Asked Questions

Orders & Delivery

Orders placed before 4 PM are delivered the same day within Lahore. Other cities: 1–2 business days.

Yes — go to /orders/track/ or click 'Track Order' in your account dashboard. You'll see live status updates.

Delivery is free on orders above Rs. 1500 within Lahore. Smaller orders have a flat Rs. 99 fee.

Payments

We accept Cash on Delivery, Debit/Credit Cards (Visa, Mastercard), JazzCash, EasyPaisa and bank transfer.

Yes. All card payments are processed through PCI-compliant gateways. We never see or store your card details.

Returns & Refunds

Fresh produce and dairy can be returned within 24 hours if damaged. Packaged goods: 7-day return window with receipt.

Contact us via WhatsApp or the Contact Us form with your order number. Refunds are processed within 3–5 business days.

Account

No — you can check out as a guest. An account just lets you track past orders, save addresses and re-order quickly.

Click 'Forgot password' on the sign-in page and enter your email. We'll send a reset link within a minute.

{# Shared Sign-in / Sign-up modal. Triggered by any button with `.js-open-auth-modal` + optional `data-auth-tab="signin|signup"`. Submits via AJAX to /sign-in/ and /sign-up/ which both return JSON for XHR requests. #}